Store Policy | Vintage Magpie

STORE POLICIES

Terms & Conditions

Returns Policy

Our Returns Policy must be read in conjunction with our Terms and Conditions. We also reserve the right to change both the Terms and Conditions and Returns Policy at any time.

It is important that you check your order or items upon receipt and any errors or issues need to be reported to us as promptly as possible.

Before attempting to return an order you will need to contact us by emailing info@vintage-magpie.com or calling 07835140805. Our Returns Policy does not affect your statutory rights.

Right to Cancel

You have the right to cancel this contract within 14 days (of receipt of the goods) without giving reason, in accordance with the Distance Selling laws, set out by The Office of Fair Trading.

Vintage Magpie retain the right to cancel the contract or order and refund any monies owned prior to dispatch.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier indicated that you acquire physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement via phone, postal mail or email.Please ensure that the items you are returning are unopened and in any original packaging.

Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you, the customer. Unnecessary handling will be determined by Vintage Magpie.

We will make the reimbursement without undue delay and not later than 7 days after the day we receive back from you any goods supplied. If there were no goods supplied, reimbursement will be made not later than 14 days after the day on which we are informed about your decision to cancel the contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed an alternative. In any event, you will not incur any fees as a result of the reimbursement.

In the event of a cancellation of the contract, you will have to bear the cost of returning the goods.

What should I do if I receive an incorrect item?

We have high standards when it comes to picking and packing your order, however mistakes can be made from time to time. As part of our objectives we will do our upmost to resolve your query with speed and minimal inconvenience. Our aim is to provide the best solution for you as quickly as possible.

If an item is personalised or specifically made to order it cannot be returned or refunded unless it is deemed to be faulty. Vintage Magpie will determine whether a product is faulty.

What should I do if my item is damaged?

Although we check goods for damage prior to dispatch, it is possible that problems may arise during transit. In this rare circumstance, we ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal could result in a delay of the parcel being returned and instigating a refund or exchange.

You can contact us through info@vintage-magpie.com or calling 07835140805. Please attach pictures of damage to both package and item, in the email message. A member of our team will review the details and offer the best resolution to resolve your query as quickly as possible.

How do I arrange a return?

Please contact us at info@vintage-magpie.com or calling 07835140805 to arrange your return. We will need to know your order number, the item you want to return and the reason for return, plus proof of postage and cost of postage, to arrange a refund for this. Without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.

Will you refund my postage costs to return an item?

We will cover the return cost if we sent you the wrong item, we have sent a damaged or faulty item or where you are returning a substitute/exchanged item which you do not wish to keep.

We will not refund postage costs to return items which are unwanted or no longer required and exceed the 14 day right to cancel, in accordance with the Distance Selling laws, set out by The Office of Fair Trading. These costs will need to be covered by you, the customer and we recommend using a delivery service that insures you for the value of the goods and is tracked and signed for upon receipt. You, the customer, are responsible for the goods until they are signed for or received at the Vintage Magpie premises.

Privacy & Safety

Vintage Magpie is committed to protecting our customers’ privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights. Vintage Magpie is the sole data controller of the personal data collected via or in connection with www.yespleaseuk.com and any associated mobile applications.

What personal data do we collect about you?

· We collect personal data from you when you provide it to us directly and through your use of the site. This information may include:

· Information you provide to us when you use our site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);

· Transaction and billing information, if you make any purchases from us or using our site (e.g. credit/debit card details and delivery information);

· Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);

· Information you provide us when you enter a competition or participate in a survey;

· Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our site; and

· Other information necessary to provide the site, for example we may access your location, but only if you give us your consent.

What do we use this personal data for?

Depending on how you use our site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

· To fulfil your order and maintain your online account.

· To manage and respond to any queries or complaints to our customer service team.

· To improve and maintain the site, monitor its usage and the relevance of products.

· For market research, e.g. we may contact you for feedback about our products.

· To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.

· For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.

· To comply with our legal and regulatory obligations.

· We rely on the following legal basis, under data protection law, to process your personal data:

· Because the processing is necessary to perform a contract with you or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).

· Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).

· Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the site, to make it more interesting and relevant in respect of the products and offers on view.

Marketing

We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email or post. Unless specifically requested, we will not call via phone.

If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the 'unsubscribe' link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).

You may also see ads for our site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third-party websites.

Who do we share this personal data with?

We share customers' personal data with third parties under the strict following circumstances:

· With other companies by contract, as necessary to operate the site. These are legally bound by a privacy policy not to share or distribute the personal data obtained by Yes Please!

· With our suppliers and service providers working for us, e.g. payment processors and delivery companies.

· With our professional and legal advisors.

· With third parties engaged in fraud prevention and detection.

· With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.

Storage and Retention

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for a period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

Security

This site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. This site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this site over a secure communications channel.

Whilst we do everything within our power to ensure that personal data is always protected on our site, we cannot guarantee the security and integrity of the information that has been transmitted to our site.

Children

Our Site is not intended for and should not be used by children under the age of 18. We do not knowingly collect personal data from children under 18.

If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:

Email: info@vintage-magpie.com
Address: 54 High Street, Ropsley, Lincolnshire, NG33 4BE

Delivery & Returns

Standard Delivery

Please allow 3-5 working days for delivery to UK mainland addresses. Islands and the Highlands may take longer.

Please check the last Christmas delivery date when ordering your personalised item.

Some items on the website are Collection Only. Collection address is:

1 Ruston Road,

Grantham, Lincolnshire,

Ng31 9WS

Please note our offices are closed Saturday and Sunday.

UK Delivery Charges

UK Mainland - £2.95 (orders over £50 qualify for FREE Standard Delivery)

Please see the Terms and Conditions for more returns information.

How do I arrange a return?

Please contact our Customer Service team on info@vintage-magpie.com or calling 07835140805 to arrange your return and free returns label.

We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a return’s authorisation number and all the necessary information and labels to arrange the return.

You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will offer an exchange for an alternative item, or a credit note to the original value excluding postage.

Payment Methods

Credit / Debit Cards

PAYPAL

Offline Payments